cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Reply to message

View discussion in a popup

Replying to:
SummitCPA
Level 2

Profile print forms to pdf not working since recent update

Is the Profile support team working on a fix for the issue of printing some forms to pdf not working?

This same issue happened a few updates back.

If in a T183 or Authorize a Rep form, going to File --> Print attempt results in "some forms failed to print..." error and will not print the form.

If in a T183 or Authorize a Rep form, going to the single page printer icon --> Print does not happen and error "Printer Index out of range" occurs 

If in a T183 or Authorize a Rep form, right click on the form itself and select print form - results in an error "Print job failed due to issues with Printer ? (Microsoft Print to PDF is default as an example, but this also does the same thing with Adobe print and Profile PDF export ) but if I select "RETRY" it will allow the pdf print to go through after selecting a folder for it to print to. (This is the only work around I have found, other than trying to print the entire T1 package and then extracting the form I need).

This is on the 2023.2.5 recent update.

How soon can these pdf printing issues be fixed?

 

Thank you!