"I know there is a glitch in the software"

There are a lot of glitches in the software that Profile is unable to fix. Some years ago I had to buy a new computer (!!!) due to a very serious issue I had with Profile and nobody could help me. Eventually, after buying the computer, I managed to solve the issue and notified Profile about it-nobody expressed the slightest interest in how I solved it. 

BTW, I'm still having this print set-up issue every day. I think calling Profile is just a waste of time. Besides, in the past, when Profile solved my issue, at the same time it caused more issues to appear, that's why I'm very reluctant to let Profile make any changes to my computer/software at this time of the year.