Thank you for using ProFile Live Community.

 I'm sorry you're experiencing this issue. I would ask you to please try the following step:
https://profile-en.community.intuit.ca/articles/1625390-how-to-run-proreg-to-repair-profile-modules

If the bar remains greyed out, please give us a call at 1-80-452-9970 so that we can best assist you.

 Thank you,
Fab

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Fab | Support Specialist, Intuit ProFile Canada
Intuit | Power Prosperity™