Hi DT2010. I appreciate you putting in time by following the steps. Your time is precious and I want to make sure you get the support you need ASAP.   I suggest contacting our support specialists by dialing 1-833-317-2226. One of our specialists will be happy to assist you so can get back on track with your work. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know if you have other questions.