Hi;

I am hoping someone can help. I am currently subscribed and using Self-Employed but need to change to the Online EasyStart. Here is my dilemma; when I go to purchase the subscription for Easystart and enter my email address, QB states that email address already exists and therefore cannot go further than that.

I've been on the phone with QB Canada for the last hour trying to get help. No luck so far, still on hold.

Do I need to back up my Self Employed, save my data and cancel my subscription first; then buy the Online ES service? I don't want to do anything yet until I know if that's the correct way to do so.

Any help would be greatly appreciated over this Jazz music I am listening to on hold.

John.