HI StuartS. Your feedback is valuable and it's important to me that your voice is heard. QuickBooks is designed to help simplify your work and it's essential you get to experience that. Your time is valuable and I wouldn't want you waste any of it. That being said, I recommend contacting our support team so they can take a closer look at your account and get you back on track ASAP. Here are the contact details:

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

If you prefer leaving feedback directly to our product developers, feel free to do so by clicking the Gear icon and looking for Feedback. Let me know if you have other questions, I got your back.