Glad to hear back from you. I can tell you're just as eager as I am to get to the bottom of this. I want to make sure you get the support you need with this so you can save time and money. At this point, I highly recommend contacting our support team for more hands-on support. One of our agents can share your screen and assist you in a private/secure environment. Here are the contact details:

• Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
• Social Media: Facebook, Twitter, and Instagram.

Let me know if you have questions.