Hi shortib,

Thanks for clarifying this. It's always a good practice to ensure there's no possibility of a browser issue, and I can see you've already done most of it. At this point, I'd strongly recommend reaching out to our tech support team. With tools such as screen sharing and others, our agents will be able to thoroughly look into this to help you get back on track. Feel free to refer to my previous post for available options on how to get in touch with us.

Have a good one!