Hi shortib,

Thanks for joining us here. Making sure your books are kept accurate is important. If you're unable to save a turn-off setting for your rules after following the necessary steps shared above as the initial response to this thread, it could be due to a browser issue. Temporary internet files that accumulate in your browser can sometimes cause bugs in the software. To ensure your app or browser is running the program as designed, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

If the issue persists, please reach out to our tech support team for us to investigate this further. Here's how to get in touch.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET 

Have a great day!