Hello leeanne10,
Letting your customers know what you've shipped and what's on back order is a key part of communication and keeping them up-to-date with their purchases from you. I can absolutely see why you'd want to include details about back orders on your invoices and can let you know the options available in QuickBooks Online.
I'm glad to see that you've determined how to show the quantity being shipped. To indicate what items and their quantity are on back order, I recommend considering fields such as the Description field or even the Message on invoice since QuickBooks Online doesn't currently have the option to add a column for back orders. Another option you can consider is adding a custom field to your forms and calling it "Back Order" or something of that sort.
Custom fields are available in QuickBooks Online Essentials and Plus accounts and there are a few ways to add them, such as through the custom form styles or in your account's settings. I'll walk you through how to do it via the account's settings.
- Select the Gear icon.
- Choose Account and settings.
- Click the Sales tab.
- Click the Sales form content section.
- Use the Name fields in the Custom fields section to add one for Back Orders.
- Make sure the checkbox for Public is selected so your customers can see it.
- Click Save.
A great thing about custom fields is they will only appear on the form if you use them. This means, if you enter something in the custom field on your invoice, the customer will see it too, but if it's left blank, they won't.
We're always exploring ways to enhance what QuickBooks Online has to offer business owners and bookkeepers, and since this is an important field for you, I encourage you to leave feedback. The How do I submit feedback? article walks you through the steps to do so, and then your comments are forwarded to the product development team for consideration as they continue to evolve the program.
Feel free to ask more questions if you have them. Have a great day!
