Hi tonjunee,
Being able to balance your books and correct missing transactions is a must for all businesses. QuickBooks Online makes it easy to find transactions and hide accounts. I can help you with this.
If an account is showing a balance and you dont know where it's coming from the best way to find out is click on account history on the right hand side. In there it'll show all the transactions that are associated with it. From there you'll need to find any entries that were made incorrectly and either delete or correct them. If there are no posts in the account and it's still showing a balance I suggest troubleshooting your browser by clearing the cache and cookies or trying a different internet browser.
If you want to remove the account you can follow these steps to make it inactive.
- Go to Settings ⚙ and select Chart of Accounts.
- Find the account you want to delete.
- Select the Action ▼ dropdown and select Make inactive.
If you continue to have issues with the account saying there is a balance I'd recommend contacting our support team using one of the following options.
Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram.
Have a great one!
