Welcome back kdean-dolphin,

When things are neat and organized, it's easy to find what you're looking for in your books, so I can appreciate how much of a role even sorted attachments can play in that. I'll help you out with this.

Great job with the troubleshooting you've done so far in terms of trying the app for Mac, a browser, and even the mobile app. These are definitely steps we would take to narrow down what's going on.

In addition to these, I encourage you to clear the app and browser caches, then try again. Here's how: How do I clear my cache and temporary Internet files? Please also try resetting your Internet connections and even trying different connections in general (for instance cell data versus WiFi). This gives us an extra layer of assurance that it's not an issue caused by the Internet.

The next step is to give us a shout so an agent can work with you, troubleshoot further, and see this issue in action. In doing this, they'll be able to determine the best course of action to resolve this for you.

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Enjoy the rest of your day!