Hi hedy,

Welcome to the Community. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to help.

Based on what you've described, I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to point you in the right direction. You can review this article to contact our customer support team.

Let me know if you have questions, I'll be happy to help.