Hi PortMike,

Welcome to the Community. Being able to run payroll is essential to ensure that your employees are paid. QuickBooks Online Payroll is a great program that gives you the ability to pay your employees and track your payroll remittances. I'd be glad to help. 

I encourage you to reach out to our customer support team. They'll be able to verify your account details in a secure setting and point you in the right direction to ensure your books are balanced. Here are the options available to reach out to our team. 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.