Thanks for reaching back out. Lpetr. 

Our number one goal is to make sure you get the support you need. In order to better assist you, I recommend reaching out to the support team outside of the Community for further assistance. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following these steps below:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.