Hi BK-PaulDavis,

Thanks for joining this thread. It's important you're able to get the support you need for your QuickBooks Online account so that you can get back doing what you love. I'd be glad to help.

I encourage you to reach to our customer support team. They'll be able to verify your account details in a secure setting to help you with sub-customers and projects. Here are the options available to reach out to our team. 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.