Hi JamesM4,

Thanks for the reply and recommendation to contact support.

The issue: simply put, when I click MATCH - QB applies a filter to the transactions listed. In certain circumstances, the transaction (sales receipt auto generated by Shopify) does not appear on the list. This is most noticeable and a problem when I am trying to match a single transaction that was originally in USD. I know the transaction (sales receipt) is in the system because when I there are several transactions to be selected for a larger value, the previously hidden sales receipt is now visible.

I spent over 3 hours on the phone with a very nice person about three years ago. Together we clicked, filtered, used difference browsers, etc... They could not understand WHY what was happening was in fact happening. The issue still exists from that time, so why would I spend more time at the same support level.

I am willing to spend time with someone at QB who could authorize a proper investigation and ultimately a change/fix.

Please let me know how to proceed.

Thanks

Ian