Hi Trish,

Thanks for responding to this very urgent issue. 

I am not sure if your team understands the severity of it, and why it is such a big problem, and that none of your suggestions are actually helping solve this issue users are having with your product, which they are paying a pretty good chunk of money for by the way. 

1. It's not an acceptable user experience to have to sign off on two-factor authentication every morning when Quickbooks tries to connect to RBC automatically. 
2. It's not acceptable that we have to sign off on two-factor authentication every time our accountants need to pull transactions from RBC to Quickbooks. 

3. It's completely unacceptable to ask your customers to turn off 2FA to their business bank accounts. (I know you did not say that, but others from QBO have been recommending that option)

4. It's not acceptable that you are taking money from us for a service that is not working and are then expecting us to figure out how to solve it with your partners. As mentioned before, if your product does not work with RBC - then please advise potential customers of that before you take money from them.