Hi GlebK,

Thanks for joining this thread. It's important to access your banking transactions in QuickBooks Online to keep your books up to date. I'd be glad to point you in the right direction to get the support you need. If you're encountering a problem with your RBC connection, I recommend contacting our customer support team to help you with this. Here are the options available for contacting our team.

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Let me know if you have questions, I'll be happy to help.