Hi KAO2411,

I can understand how duplicate item receipts can have a negative impact on your books.  I encourage you to contact our Customer Care team at 1-833-317-2226, Mon-Fri: 9am-8pm ET.  They will have the ability to review the unexpected behavior in more depth, and escalate it for further investigation with our Development team.  In addition, they'll be able to add you to the list of affected users, and set you up to receive an email notification when the issue has been resolved. 

If you have any other questions or concerns, feel free to reach back out.  We would be glad to help!