Hi Intuit Community,

I'm having an issue where Outlook in Office 365 is not appearing as an option for Edit > Preference > Send Forms, only webmail is showing.

I have run all the steps in this article: 

https://quickbooks.intuit.com/learn-support/en-us/feature-preferences/outlook-is-missing-in-quickboo...

and it is still not appearing as an option. The user has Microsoft 365 apps, including Outlook. Outlook is set as the default mail client. I edited the win.ini file. I have repaired and uninstalled/reinstall both Office 365 and Quickbooks and Outlook is still not showing as an option. OS is Windows 10 Pro.

If anyone could offer insight or assistance, that would be appreciated. Thanks!

Jay