Thanks for trying that. At this point, I recommend getting in touch with our phone support team so a specialist can assist you further with this. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies. Let me know how you make out. I'll be one message away in case you need anything else.