Hi Flick1, 

Thanks for reaching back out to us here.  Your success is our top priority, and I encourage you to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be happy to work with you personally, and review the issue in more depth.  In addition, they will be able to escalate the unexpected behavior for further investigation, if necessary.

Feel free to reach out again, with any other questions or concerns.  We would be happy to help!