Hi there m-r-cleaningco,

Thanks for reaching out about your payroll. QuickBooks Online is a great tool able to help you pay your employees by either cheque or direct deposit. I can point you in the right direction for assistance with payroll not calculating correctly.

For assistance with payroll not calculating correctly for stat holidays, I recommend reaching out to the QuickBooks Online Payroll support team outside of the Community. They'll be able to verify your account information in a secure setting so that they can view the pay run in question in the system to see the cause of the calculation being that way for the pay run. You can reach them suing these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.