Hello AnnieD_2. It's good you still have your license information. In order to fix the error you've described, I recommend troubleshooting this issue using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix such issues. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else.