Oh wow Wendy777, what a frustrating (though not surprising) sounding interaction. I do not understand the current propensity for service agents to just keep saying the same unhelpful things over and over again. I guess when you have nothing helpful to add it is the quickest way to get us off the phone?

For calculating my client's employees' stat holiday pay, I ran a time activities report and exported it to excel. In excel, I calculated the average hours and from there could calculate the lump sum stat holiday pay. I have to export to excel every pay period anyway but having to calculate the lump sum amounts by inputting pay rates for each employee and then transferring that info back to QBO is a waste of time and opens up potential for errors. I am generally not a fan of QBO but they are really not in my good books right now.