Obviously qbo is useless to me if  I cannot access my books. I also do not intend to spend 2 hours on the phone telling a customer support person my issue only to have him/her put me on hold while they paraphrase my issue to someone I should be talking to instead of the middleman, - when, despite my saying I have cleared cache and gone incognito they sill insist on this time wasting process - when they ignore the crash report generated by chrome and instead want to blame my brand new laptop, even though it's happening on others.   Does anyone else have this problem? Because I'm at my end.

I need to add that just trying to post this is taking far too long -