Hi LJ Fielding,

Thanks for joining us here.  Class tracking in QuickBooks Online is designed to represent departments or product lines.  This helps you organize your transactions to get a clear overview of business segments.  Here's a helpful guide to assist you with managing classes in QuickBooks Online.

Please don't hesitate to contact us, if you require additional assistance.  We'd be happy to work with you directly and ensure you're able to accomplish your QuickBooks goals without further delay!

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Feel free to reach back out if you have any other questions.  We'd be glad to assist!