Hello McBrideBookkeeping and cara-anamcaraost,

First, I'd like to thank Richard for providing assistance with regards to the Sales Tax feature in QuickBooks Online.  In review of the unexpected behavior noted by cara-anamcaraost, I was able to locate an open investigation with our Development Team.  I can understand the concern and affect this is having on your daily bookkeeping tasks.  However, I don't have an ETA for resolution at this time.  To receive an email notification when this has been fixed, I encourage you to contact us outside of Community, so we can add you to the list of affected users.  

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please don't hesitate to reach out again with other questions.  We're always glad to help!