Ouch that does not sound right at all. The Sales tax Module in QBO is actually really good (when it works !)
I've never experienced a problem like you are describing in 10+ years as a Pro-Advisor. I'd love to see it.
Have you tried going through the QBO Taxes set-up yourself?
What about looking for a Local Proadvisor who can help you ?
By all means, reach out to me directly if you want to but I'm sure you'll find someone who can take a look and get it set up right for you.
Hope this Helps !
Richard
Keeper of the Books
