I find it so aggravating - mine still won't connect.  I have called QBO for help on this - twice now I have received amessage that they can find no problem so the case is closed.  The problem is NOT resolved, rendering one of the most useful features (for me) of QBO entirely useless.  The part that REALLY feels like a slap in the face is that QBO and Scotiabank are offering QBO for 70% off for a limited time.