Hi Val00, 

Welcome to the QuickBooks Community. I see you've invested the majority of your time into fixing the issue you've described above. It's important you're able to get a satisfactory resolution so you can continue to manage your work with peace of mind. I'll be happy to point you in the right direction so you're on the right track. 

Since this is a public Community, I highly recommend re-escalating this through our appropriate support channels. This ensures you get the assistance you need in a timely manner and in a secure environment. You can get in touch with our support team using the contact details below: 

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

Feel free to keep us posted on how you make out. I'll be one message away.