I have received the worst customer service from a QuickBooks online Supervisor. I have been trying to get a refund for our QuickBooks Online payroll subscription that they have been charging us since JANUARY, which never worked, we never even could set up payroll, and we filed multiple complaints and requested support multiple times QuickBooks did NOTHING but keep charging us for the payroll portion. Now, they tell me they CANNOT refund me the full amount, how is that even possible? We never used it, we never were able even to set our employees up, and they never helped or solved any issue, why should we pay for a product that does not work? After thousands of calls and follow-ups taking me nowhere, I receive a call from Debbie Cole, a supervisor who was VERY VERY RUDE, hung off on my face, and did not do the minimum effort to solve my issue, the only thing she did was close the case and told me to take the three months refund and run, she literally told me that just take it and be happy with it. Ad the work thing is that you are never able to file a complaint about these employees, such bad customer service and a lot of better is getting this bad service.  Believe me, I am so done trying to be patient and trying to sort things out. If anybody else has a great option for small business accounting besides QuickBooks please let me know.