I also am having issues and the banks response is that this is how it is, it's completely unacceptable, it makes the program almost useless now as my bookkeeper can't do his job without me there, which defeats the purpose of having this feature. We pay good money for this program and if I recall I've had issues before with Scotia online and QuickBooks syncing, the problem took three months to fix and no one got any compensation.please look into this issue further, it is not the banks issue it is your software