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Thanks for reaching out to us, @cbruceuss.
Looks like you've already done all possible troubleshooting to rule out the problem. For this, we want to make sure this gets evaluated by our Support Team and eventually get reported to our engineers.
Our Live Help representatives can provide more troubleshooting steps before escalating this issue. Please see these steps to contact us:
- Go to the Help menu then choose the Search tab.
- At the bottom click on Contact us.
- Enter the keyword Account Management and Billing in the What can we help you with? box.
- On the next screen, scroll down to How would you like to connect with us section.
- Choose your contact option.
Post here again if you need further assistance with this invoice processing concern. I'll be right here to help you anytime. Have a great day!