Hello LaterWhen,

Welcome back to the Community! It's important the program is working as expected. I'll be happy to steer you in the right direction so you can get the resolution you need. QuickBooks offers the flexibility you need to manage your business from anywhere using the internet.

First, I'd like to determine if this may be a browser-related issue. The best way to do that is by clearing cache and cookies on your browser. As you use your browser, it collects cache and cookies which may cause display issues on other websites. I encourage you to check out this helpful article here that shows you how to clear them. 

In case this issue persists, I encourage you to contact our support team directly so they can help take a look into this. Here are our contact details:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else.