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Replying to:
GenmarieM
QuickBooks Team
QuickBooks Team
a week ago

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Hi there, thomas20. I've got troubleshooting steps to help you with the automatic change of the invoice quantity when using the mobile app.

 

First off, may I know what the exact tax code error you encountered was when sending the invoice? In the meantime, I recommend clearing the app's data to refresh the system and eliminate outdated files that may be causing the issue.

 

Here's how:

 

  1. Open Settings on your Android device and select Apps or Apps & notifications.
  2. Locate and select QuickBooks Online (QBO).
  3. Tap Storage or Storage & Cache, then select Clear Data or Clear Storage.
  4. Confirm the action if prompted.

 

If the issue continues, try uninstalling and reinstalling the app for a fresh start. Alternatively, you can send an invoice by logging into your QuickBooks company through a mobile browser.

 

Feel free to post here in the Community if you have other concerns or questions. We're here to help.

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