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We appreciate your cooperation in following the steps provided by colleagues and keeping us informed, Rbtservices.
It seems you’ve already reviewed the Employee Profile, Product & Services List, Vendor List, and related settings without success. This issue may stem from a setup problem or a system limitation requiring further investigation.
Since the issue persists despite previous attempts, we recommend contacting the QuickBooks Online phone support team for specialized assistance. They can securely access your account and investigate the issue more closely.
To reach our phone support team, follow these steps:
- Go to the Help icon.
- Choose the Search tab.
- Click Contact Us and describe your concern in the text box.
You can check out this article to learn when to contact them: Get help with QuickBooks products and services.
If you have any further questions or require additional assistance, please add a comment below. We are here to help.