I appreciate you letting us know about the issue you're experiencing connecting your bank feeds with Commonwealth Bank (CBA), Seka.

Since you’ve encountered an error after completing the initial steps and submitting the required form, I recommend contacting our Live Support team again to report this issue. They have access to advanced tools and diagnostic capabilities that will help resolve the error as quickly as possible.

Here's how to do it:

1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
2. Go to the Assistant tab.
3. Type "contact support" in the chat box and press Enter.
4. Provide a brief description of your concern and click Continue.
5. Choose your preferred option. Have us call you or chat.

Please leave us a response if you have any other questions or need further assistance.