I appreciate your efforts in troubleshooting the issue with QuickBooks, NWPL. Let me route you to our Live Customer Support team to help you address this query. 

They have the tools to thoroughly examine the matter, ensure data integrity, promptly resolve issues, maintain compliance, and provide customized solutions for a smoother resolution. You can follow the steps provided below:

1. Log in to your QuickBooks Online account.
2. Select  (?) Help panel.
3. Choose the Assistant tab for help from the QB assistant, or use the Search tab to enter your question and access Help articles.
   

Kindly note their support hours to ensure you contact them at the right time.

Additionally, you can refer to this article to help you with your future tasks:

• Add product and service items to QuickBooks Online
• Group products and services into different categories in QuickBooks Online

I'll be around if you have questions or concerns about anything QuickBooks-related. You can always visit our Community Forum or tag us along your post by clicking the Reply button below, and I'll assist promptly.