We recognize how challenging and frustrating it is to face issues with previewing and exporting your invoices after attempting all the troubleshooting suggestions from QuickBooks Online (QBO). These problems can heavily impact your workflow and add to your stress. Let's collaborate to find a resolution and help you return to managing your business efficiently, Dirkie.
Aside from performing the recommended solutions, let's ensure your internet connection is stable and strong since a weak or inconsistent internet connection could also be a factor. Try resetting your router or connecting to a different network to rule out connection issues. However, if your issue is specifically with exporting PDFs, let's make sure that Adobe Acrobat Reader is installed and up to date on your computer, as it is typically used for viewing and exporting PDF documents. You can check out this article to learn more about updating Adobe Reader/Acrobat to the latest version or repairing your Adobe installation: How to update, repair, or re-install Adobe Reader/Acrobat.
If the issue persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how you can reach our experts:
- Click the Help icon and tap the Search tab.
- Hit Contact Us.
- Enter your concerns in the box provided and select Continue.
- Choose the Chat or Callback option.
Moreover, you can refer to these articles on what data you can export in the program:
If you have any additional questions about exporting invoices or any QuickBooks-related concerns, feel free to connect with us here in the Community space. We're always here to help. You have a good one, Dirkie.
