Background: My client invoiced a customer who accidentally paid twice. Original amount was supposed to be only $200.00.

The original payment went smoothly, I tied it to the invoice and it was a done deal. I saw the extra payment in the bank feed and tied it to the customer, but not the invoice as it wouldn't let me. I also saw the chargeback that was paid out already and tied it to the customer but set it to sales so it would cancel out.

I found an article about how to record the refund, and I did so. It looks correct, but the customer profile still indicates a $200 credit even though I would have imagined it would cancel out and show zero. The overpayment still shows as an unapplied payment. Can someone tell me what I'm missing here?

Thanks!