We want you to have the best experience when using our products, Mel.

I've made further investigation using your email address and was able to locate the support contact you've made earlier. Currently, we received reports that some users are having the same issue with running the Dashboard in QBO. 

Since we are in a public space here in the Community, we're unable to ask company details for your security. You can also reply to the email sent by the Care Team, and we'll be sure to be with you until resolve the behavior encountered.

I'll be sure to tap on the representative to make sure to escalate this issue you've encountered when running the Dashboard in QBO.