Hi Sheila, thanks for your reply.

Our settings for 1st month FY and Tax are correct and both set to July.

Running the report for this financial year yields the correct results which is what should be shown in the dashboard.

I have already wasted enough time speaking with customer service which I could barely hear or understand, effectively getting me nowhere so if it needs to be escalated how about we get that done here or have a local support person call me.
Thanks