Hi Mel,

I understand you're having fundamental issues with the figures displayed in your Dashboard in QuickBooks Online. Let's check the current settings in your QBO file to verify the accounting method used. Here's how:

1. Log in to QuickBooks Online.
2. Click on Account and Settings.
3. Click on Advanced.
4. Click on Accounting method and locate First month of financial year. Check if you have it in July.
5. Check also the First month of tax year is Same as financial year.

Once done, let's run the Dashboard page again and verify if the issue persists or not.

In the meantime, can we double check and run the Profit and Loss report in Reports tab to verify if the figure shown when running This Financial year is correct? Here's how to run the report:

1. Click on Reports tab.
2. Click on Profit and Loss report.
3. Set a Report period and the accounting method.
4. Click on Run report.

If the issue remains, I recommend contacting back our Customer Care Team. As this may need to be escalated to our senior support.

Post again in the Community if you have other QuickBooks Online concerns. I am around to help you.