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Replying to:
CharleneMaeF
QuickBooks Team
QuickBooks Team
‎May 29, 2024 12:07 AM

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Let's work together to restore the Categories section in your QuickBooks Online (QBO) mobile app, Rhys. 

 

The missing Categories section in the QuickBooks Online (QBO) mobile app is due to several factors. Allow me to share the reasons behind this, which I'll list below.

 

  • Outdated or incompatible version:
    •  iOS devices need to run on iOS 9.3 or later
    • Android devices should be 4.1 or higher.
  • Excessive cache data - Over time, the app's cache data can become corrupted, leading to freezing or force closing issues.
  • Incomplete or failed installation or update - If the app wasn't installed correctly or the update was interrupted, it can result in crashes

 

To resolve this, I suggest ensuring the device operating system is compatible with the QBO app to avoid system crashes or glitches.

 

If the program the operating system is supported, I recommend clearing the app's cache. Doing so prevents system issues, frees up storage space, resolves loading or syncing issues, and improves performance.

 

For Android devices, please perform these steps:

 

  1. From your phone's settings, go to Apps. The option varies by device.
  2. Select the QuickBooks app from the list.
  3. Click Storage and then hit Clear Data.

 

For iOS devices, follow the instructions below:

 

  1. Go to the menu at the top right corner of your device.
  2. Choose Help & Feedback.
  3. Select Refresh Data.
  4. Click Refresh.

 

If the problem continues, I recommend uninstalling and reinstalling the app to resolve any installation or update issues that cause the crashing.

 

In the meantime, I suggest working on your QBO tasks via a browser to avoid any issues.

 

Additionally, I've added these resources to assist you in making sure you have the best experience when using QuickBooks Online (in web browsers or mobile devices) and learn the features available for iPhone, iPad, Android Phone, and Android tablet:

 

 

This thread is always open if you have additional questions or concerns about creating transactions or navigating the mobile app on your iOS or Android device. I'll make sure to get back to you as soon as possible. 

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