Hi danvers,
I understand your having fundamental issues with your bank connection. Let's do a manual update on your bank account if connected via standard feeds connection. Here's how:
- Click on the Banking/Transactions tab.
- Under the Banking page, click on the bank account name.
- Click on the Update button.
Just a heads up that the information QuickBooks Online receive depends on what your bank shares with us. If after doing the manual update and the transaction is still missing, I'd recommend manually creating the transaction or importing them using a CSV file.
You can check this link to learn more about What to do if you can’t find downloaded transactions in QuickBooks Online.
If this is a re-occurring issue, I'd recommend contacting our Customer Care Team. They can further investigate the banking connection.
Post again in the Community if you have more questions about QuickBooks Online. I'll be around to help you!
