Hi abr11,

I understand how important it is to establish a bank connection in QuickBooks Online. Despite our efforts to resolve the bank feed connection with your bank, we regret to inform you that due to circumstances outside our control, we will be unable to restore the connection. This means that Coles, 28 Degrees and Virgin Money are no longer a supported bank for QuickBooks Online Banking connection. As a workaround, you can import your bank transactions in CSV format. Also, you may check on the Banking page to see the list of banks supported for connection in QuickBooks Online.

For your reference, you may check on this article: Coles and Virgin Money - Errors connecting to or downloading transactions.

Feel free to post again if you have any other questions. Thanks!