I understand how important it is for you to get this resolved, @Eb30.

Let me get you to the right person who can assist you further about this issue.

To make sure you'll be able to download the latest transactions, I recommend getting in touch with our Support Team. They have the tools to check your account in a secure environment. 

Here's how:

1. Log in to your QuickBooks Online company.
2. Go to Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
   
   

• Start a chat with a support expert.
• Call us. M-F, 8:30 AM to 6:30 PM, AEDT.

You may also consider manually uploading bank transactions to QuickBooks Online.

Feel free to reach us back if you still have other concerns about banking. I'll be here to help. Have a great day!