Hello efg123, 

I understand that you are wanting updated information on this issue and especially where we are at with getting to a resolution, we can do this for you. As suggested by Aika previously, please contact support and they can add you to the ongoing investigation so that you will not need to chase down information. Once you are added to the investigation, any updates will be automatically be sent to you as an affected user. We understand that it is very frustrating when we expect something to work and it doesn't, that's why we have processes set up to alert all affected users with specific issues. 

Our support team is still available today but just in case, I have attached our holiday hours here as well. 

Customer Support Hours

December 25th-28th Closed

December 29th-31st  phone: 8:30am ‐ 6:30pm messaging: 8am - 10pm AEDT

January 1st Closed

January 2nd messaging 8am - 8pm AEDT

January 3rd-7th phone: 8:30am ‐ 6:30pm messaging: 8am - 10pm AEDT

Hope you have a good break and enjoy the festive season. 

Best, 

Bowie